Front Desk Manager on Duty (Portland)

compensation: Hourly
employment type: full-time

Holiday Inn By The Bay- Portland, Maine

The Holiday Inn By The Bay has been Maine’s premiere conference service hotel since 1973. We have Maine’s largest conference space (30,000 square feet and 13 function rooms!) and are able to accommodate up to 1,200 people at our events. Our location in the historic downtown waterfront area and the trendy West End of Portland combines an extraordinary blend of the past and present. We have a restaurant, lounge, pool, business center, and fitness room onsite. Our goal is to be the best conference service hotel in New England. If you’re interested in helping us achieve our goal, please apply for our Manager on Duty position.

Manager on Duty- Full Time Year Round

The Manager on Duty is responsible for ensuring all aspects of the hotel are running to optimal performance by communicating with appropriate departments and members of upper management as needed. We are looking for a positive, organized, driven, and customer service oriented individual to join our team!

Responsibilities include (but are not limited to):

Assist the Front Office Manager in overseeing all front office operations.
Complete all daily front desk tasks as assigned by Front Office Manager
Provide and ensure high quality guest relations. Receive and resolve guest complaints in a manner consistent with company policy
Communicate relevant information to the next Manager On Duty
Monitor and track room moves when needed
Ensure compliance of all company policy and procedures
Adhere and enforce all safety procedures and inform upper management of any unsafe conditions
Attend meetings and training as required
Monitor balance discrepancies on guest rooms to insure credit is available to cover all charges
Monitor occupancy of all guest rooms to insure accurate room postings
Assist the Front Office Manager with training of new Associates
Communicate with the Front Office Manager and Assistant General Manager any issues that may require their attention
Coordinate shuttle schedule with Bell staff
Promote and support brand initiatives and standards
Other duties as assigned by management.

Must be proficient in Microsoft Office Programs
Must be very organized and detail oriented
Must have a high level of communication skills
Must be able to stand for 8 hours
Must be willing to work a flexible schedule, including days, nights, and weekends
2 Years management experience preferred, but not required.

Job Type: Full-time
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6960176526


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